About delivery and payment
About shipping charges and shipping companies
Shipping company: Shipped by international mail from Japan Post Thailand
Shipping: Free included in product price
・Various credit cards ・AMAZON PAY
I didn't receive the item I ordered. What should I do?
Please contact us with your order number and let us know that you have not received the item.
Items will be shipped within 5 business days from the order date.
Since it is delivered from overseas, the date and time of delivery cannot be specified. After shipping, we will deliver it within 7-12 days.
Handling when the customer is absent
Please receive the product after adjusting your desired delivery date during the re-delivery period.
If we are unable to reach you at the contact information listed in the absence notice, or if the address is incorrect, the product will be automatically returned to us.
After purchasing the product, please check your order completion email or My Page to make sure there are no mistakes in your order.
If you wish to cancel your order, please contact us from the inquiry form.
We will accept cancellations before the product is arranged.
About returns and exchanges in the event that you receive a defective, defective product, or a product that is different from your order
Please contact us within 7 days from the arrival of the product.
We will inform you how to return the product.
We cannot accept returns in the following cases. note that.
・Products that have passed "7 days or more" after the arrival of the product
・Items that have been used even once, items that have been repaired, washed, or cleaned ・Items that have lost their invoices, accessories, or some of them ・Items that have had their tags cut off or lost・Including sales and limited-time price reductions)
・Items that are not returnable or exchangeable at the time of sale ・Items that have been used for purposes other than trying them on ・Items that smell like cigarettes or perfume ・Wrinkles, stains, or scratches under the customer・Other products that are clearly recognized as having a feeling of use ・Products purchased outside of this site
In the unlikely event that the product arrives as a "defective product" or "misdelivery", please contact us within 7 days after the product arrives and tell us the reason for the return.
We will then contact you regarding the return address and shipping costs.
Returns and exchanges due to customer convenience
We do not accept returns or exchanges due to customer convenience.
I returned the item, but was charged a credit
Due to the credit card internet payment system, the negative data will not be processed immediately on the refund processing completion date, but the negative data will be sent to the credit card company used by the customer around the beginning to the middle of the month following the refund processing completion date. It will be sent. Also, depending on the closing date of the credit card company, you may be billed once, but please be assured that the negative amount will always be processed after the next month.
How will I be refunded if I placed an order with a credit card?
We will send negative credit data to your credit card company. Due to the Internet payment system, depending on the closing date of each credit card company, it may be canceled within the same month, but if it is over the month, you may be charged once. In that case, please be assured that it will be negatively processed after the next month.